Frequently Asked Questions

Welcome to Christ Embassy Online Store Australia.

Christ Embassy Online Store Australia provides Christian books, publications, teaching materials and other resources to customers in Australia and, where available, to customers
internationally.
Below are answers to some of the most common questions about our products, ordering,
payments, delivery, international shipping, returns and customer service.
If you cannot find the answer to your question, please contact us and our team will be happy to assist you.

About Christ Embassy Online Store Australia



1. What is Christ Embassy Online Store Australia?

Christ Embassy Online Store Australia is an online store providing Christian books, publications,
teaching materials and other Christian resources to customers in Australia and selected
international destinations.
Our aim is to make these resources accessible to the wider Christian community, wherever
practical.



2. What products can I purchase?

Our store offers a range of Christian resources, which may include:
 Christian books and publications.
 Rhapsody of Realities and related materials.
 Study resources.
 Teaching materials.
 Christian gifts and resources.
  Other Christian products available through our online store.
Product availability may change from time to time.



3. Do you ship internationally?

Yes. We intend to offer international shipping to selected countries.
The countries and delivery services available may vary depending on the product, destination,
parcel size, shipping provider and applicable restrictions.
Available international delivery options and charges will be displayed at checkout where
available.



4. Which countries do you ship to?

We aim to serve customers in Australia and customers in a range of international destinations.
Because international shipping availability can vary, the countries currently available for delivery will be determined through our checkout system.
If your country is not available at checkout, please contact us. We may be able to assist depending on the destination and available shipping services.



5. How do I place an order?

Simply:
1. Browse our online store.
2. Select the product you would like to purchase.
3. Choose the required quantity or available options.
4. Add the product to your cart.
5. Proceed to checkout.
6. Enter your billing and delivery details.
7. Select an available delivery option.
8. Select your payment method.
9. Review your order.
10. Complete your purchase.
You should receive an order confirmation after your order has been successfully submitted.



6. Can customers outside Australia place an order?

Yes, where international delivery is available to the customer's country.
International customers should ensure that their delivery address, telephone number and other
required information are entered accurately at checkout.



7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to assist, but once an order has been processed, packed or dispatched,
changes or cancellation may no longer be possible.
Your rights under applicable consumer law are not affected.



8. How long does international delivery take?

International delivery times vary depending on:
 Destination country.
 Shipping method.
 Customs processing.
 Local postal or courier services.
 Public holidays.
 Weather and transport conditions.
 Other circumstances outside our reasonable control.
Any delivery timeframe provided is an estimate rather than a guaranteed delivery date.



9. Will I receive tracking information?

Where tracking is available for the selected international shipping service, tracking information
will generally be provided after your order has been dispatched.
Please allow some time for tracking information to become active.



10. Are customs duties and taxes included in the shipping price?

Unless expressly stated at checkout, international customers may be responsible for customs
duties, import taxes, GST/VAT or other charges imposed by the destination country.
These charges are determined by the relevant country's authorities and are outside our control.



11. Who is responsible for customs charges?

The recipient may be responsible for any customs duties, import taxes, clearance charges or
other fees imposed by the destination country.
We recommend that international customers check the applicable import requirements and
potential charges in their country before placing an order.



12. Can customs delay my order?

Yes.
International orders may be subject to customs inspection or clearance procedures in the
destination country.
These processes can cause delays that are outside our control.



13. What happens if my country does not allow a particular product to be imported?

Some countries may have restrictions on the importation of particular products, publications or
materials.
Customers are responsible for ensuring that products ordered from our website can lawfully be
imported into their destination country.
If an order cannot be delivered because of an import restriction, we will work with the
customer to determine the appropriate next steps, subject to our Returns & Refunds Policy and applicable law.



14. What happens if I refuse to pay customs charges?

If customs duties, taxes or other import charges are payable by the recipient and the recipient
refuses to pay them, the parcel may be delayed, returned or otherwise dealt with by the
delivery provider or relevant authorities.
Any refund or return arrangements will be considered in accordance with our Returns &
Refunds Policy and applicable law.



15. What currency are your prices displayed in?

Our store prices are generally displayed in Australian dollars (AUD) unless otherwise indicated.
If your payment provider or financial institution converts the transaction into another currency,
the exchange rate and any foreign transaction fees may be determined by your payment
provider or financial institution.



16. Are international customers able to pay online?

Where international orders are supported, customers can use the payment methods made
available at checkout.
Available payment methods may vary depending on location and other factors.



17. What happens if a product is out of stock?

If a product is unavailable, it may be marked as out of stock on the website.
You may contact us to ask whether the product is expected to become available again.



18. What happens if I order a product that later becomes unavailable?

Occasionally, a product may become unavailable after an order has been placed.
If this happens, we will contact you where reasonably practicable to discuss the available
options.
These may include waiting for stock, selecting an alternative product or receiving a refund for
the unavailable item.



19. Do you accept bulk or ministry orders?

Yes.
Churches, ministries, organisations and individuals interested in larger quantities may contact
us to discuss their requirements.
Availability, pricing, shipping and other arrangements may depend on the size and destination
of the order.



20. Can I return a product if I change my mind?

Some products may be eligible for a change-of-mind return if they are unused, in their original
condition and otherwise suitable for resale.
International customers should contact us before returning an item.
Return shipping costs and any applicable customs or import charges may depend on the
circumstances and destination.



21. What if I receive the wrong product?

Please contact us as soon as possible.
We will work with you to determine an appropriate solution.



22. What if my product arrives damaged?

Please contact us as soon as possible and provide photographs of the product and packaging
where possible.
Please retain the packaging until the matter has been resolved.



23. What if my product is faulty?

Please contact us and explain the problem.
Depending on the circumstances and the law applicable to the transaction, you may be entitled
to a repair, replacement, refund or another appropriate remedy.



24. Are opened products eligible for return?

Some products may not be eligible for change-of-mind return once opened because of hygiene
or health considerations.
This does not affect rights that cannot lawfully be excluded.



25. Why should I create an account?

Creating an account can make future shopping easier.
Depending on the features available on our website, an account may allow you to:
 Save your details. 
  View your orders. 
  Manage your account information.
  Make future purchases more conveniently.



26. I forgot my password. What should I do?

Use the password-reset option on the website's login page.
If you continue to experience difficulty accessing your account, contact us for assistance.
Privacy & Accessibility



27. How is my personal information used?

We collect and use personal information to operate our online store, process orders, arrange
delivery, provide customer service, process payments and perform other legitimate business
functions.
Please see our Privacy Policy for more information.



28. Does the website use cookies?

Our website may use cookies and similar technologies to support website functionality,
security, shopping-cart functions, analytics and other features.
Please see our Cookie Policy for more information.



29. Is the website accessible to people with disabilities?

We are committed to making our website accessible and usable for as many people as
reasonably practicable.
If you experience an accessibility barrier, please contact us.
Please see our Accessibility Statement for more information.



30. Are your resources suitable for personal Bible study?

Many of our books and resources are designed to support personal Bible study, spiritual
growth, Christian education and everyday Christian living.
Please review the individual product description for information about each resource.



31. Can I purchase resources as gifts?

Yes.
Our Christian books and other resources can make meaningful gifts for family members,
friends, church members and others.
If you are sending an order directly to someone else, please ensure that the recipient's delivery
details are entered correctly at checkout.



32. Can churches or ministries place larger orders?

Yes.
We welcome enquiries from churches, ministries, Bible study groups, Christian organisations
and other customers interested in purchasing larger quantities.
Please contact us to discuss your requirements.



33. I still have a question. How can I contact you?

We are happy to help.
Please contact Christ Embassy Online Store Australia through our Contact Us page or using the
customer service details provided on our website.
When contacting us about an existing order, please include your order number whenever
possible.
For international orders, please also include the destination country.
We appreciate the opportunity to serve you and to make the materials of Rev. Chris
Oyakhilomeh and other Christian resources available to the wider Christian community in
Australia and around the world.