Privacy Policy
 
Australian Christian Bookshop

Effective Date: 31 July 2026

 

 

1. Introduction

Australian Christian Bookshop ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with us.
By using our website or providing us with your personal information, you consent to the
collection and handling of your information in accordance with this Privacy Policy.

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2. Our Commitment

Australian Christian Bookshop complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing personal information.
We aim to collect only the information reasonably necessary to provide our products and services.

 

 

3. What Personal Information We Collect

Depending on your interaction with us, we may collect:
Identity Information
    Full name
    Organisation or church name
    Billing address
    Delivery address
Contact Information
    Email address
    Telephone number
    Mobile number
Account Information
    Username
    Password (stored securely in encrypted form where applicable)

    Order history
    Account preferences
Payment Information
When you purchase products from us, payment is processed through secure third-party payment providers.
We do not store your complete credit or debit card details on our systems.
Transaction Information
    Products purchase

    Order value
    Delivery method
    Payment status

    Returns and refunds

    Customer enquiries
Technical Information
When you visit our website we may automatically collect:
    IP address
    Browser type
    Device information
    Operating system
    Pages viewed
    Time spent on the website
    Referring website
    General location (country or city)

 

 

4. Information We Collect Automatically

Our website may automatically collect technical information using:
    Cookies
    Analytics software
    Server logs
    Security monitoring tools
This information helps us improve website performance, understand customer behaviour and protect our website from fraud and cyber threats.

 

 

5. How We Collect Information

We collect information when you:
 purchase products;
 create an online account;
 subscribe to newsletters;
 submit enquiries;
 contact Customer Service;
 request catalogues or information;
 participate in surveys or promotions;
 leave product reviews;
 communicate with us by telephone, email or social media; browse our website.

 

 

6. Why We Collect Personal Information

We collect personal information so we can:
 process and fulfil orders;
 deliver products;
 verify customer identity;
 provide customer support;
 process payments;
 issue refunds;
 communicate regarding orders;
 improve our products and services;
 maintain customer accounts;
 prevent fraud;
 comply with legal obligations.
Where you have given consent, we may also send:
 newsletters;
 product announcements;
 promotional offers;
 ministry updates;
 event information.
You may unsubscribe from marketing communications at any time.

 

 

7. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary
to operate our business, including:
 payment processors;
 freight and courier companies;
 website hosting providers;
 cloud storage providers;
 IT support providers;
 email service providers;
 accounting advisers;
 legal advisers;
 government authorities where required by law.
We do not sell, rent or trade your personal information to third parties for marketing purposes.

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8. Overseas Disclosure

Some of our technology service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information receives
protection comparable to that required under Australian privacy laws.

 

 

9. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
 encrypted website connections (SSL/TLS);
 password-protected systems;
 restricted staff access;
 secure payment gateways;
 firewalls and malware protection;
 regular software updates.
While we use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security. 

 

 

10. Cookies

Our website uses cookies to:
 remember user preferences;
 improve website functionality;
 analyse website traffic;
 enhance your shopping experience;
 improve security.
Cookies generally do not identify you personally unless you choose to provide personal
information through our website.
Most web browsers allow cookies to be disabled; however, doing so may affect website
functionality.
Please refer to our separate Cookie Policy for more information.

 

 

11. Marketing Communications

If you subscribe to our mailing list, we may send information regarding:
 new Christian books;
 Bible releases;
 ministry resources;
 special promotions;
 events;
 seasonal offers.
Every marketing email includes an option to unsubscribe.
You may also contact us at any time to opt out of promotional communications.

 

 

12. Customer Reviews and Testimonials

If you submit:
 testimonials;
 product reviews;
 comments;
 feedback;
you grant Australian Christian Bookshop permission to publish or reproduce that content for
customer information and promotional purposes.
Where appropriate, we may display your first name, initials, organisation or suburb unless you
request otherwise.
We reserve the right to edit reviews for grammar, length or clarity while preserving their intended meaning.

 

 

13. Access to Your Personal Information

You may request access to the personal information we hold about you.
Requests should be made in writing using the contact details below.
We will respond within a reasonable time unless an exception under Australian privacy law applies.

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14. Correction of Personal Information

If your personal information is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct the information promptly.

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15. Retention of Information

We retain personal information only for as long as reasonably necessary to:
 fulfil orders;
 provide customer support;
 comply with taxation requirements;
 comply with legal obligations;
 resolve disputes;
 enforce our agreements.
When information is no longer required, it will be securely destroyed or de-identified where practicable.

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16. Children's Privacy

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Our website is intended for general audiences.
We do not knowingly collect personal information from children under 18 years of age without appropriate parental or guardian involvement.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete it.

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17. Third-Party Websites

Our website may contain links to third-party websites.
These websites operate independently of Australian Christian Bookshop.
We are not responsible for their privacy practices, content or security.
We encourage you to review the privacy policies of those websites before providing personal
information.

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