Shipping &amp Delivery Policy

Christ Embassy Online Store Australia

Effective Date: 31 August 2026



1. Introduction

Christ Embassy Online Store Australia is committed to providing reliable and convenient delivery of our Christian books, publications, teaching materials and other products to customers in Australia and, where available, to customers internationally.
This Shipping & Delivery Policy explains how we process orders, arrange delivery, handle international shipments and deal with circumstances that may affect delivery.
This policy should be read together with our Terms & Conditions, Returns & Refunds Policy and Privacy Policy.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.



2. Where We Deliver Australia

We aim to deliver orders throughout Australia, subject to the availability of delivery services to the address provided.
International
We also accept orders for delivery to selected international destinations.
International shipping availability may depend on:

 The destination country.

 

 The product being ordered.

 

 Parcel size and weight.

 

 Available shipping services.

 

 Customs requirements.

 

 Import restrictions.

 

 Restrictions imposed by the destination country.

 

  Restrictions imposed by our shipping provider.

The countries available for delivery will be determined through our website checkout where

international shipping is supported.
If your country is not available at checkout, you may contact us to enquire about whether
delivery can be arranged.



3. Order Processing

We aim to process orders as promptly as reasonably practicable.
Orders are generally processed during our normal business operations.
Processing times may vary depending on:

 Product availability.

 Order size.

 Payment confirmation.

 Whether an item is on backorder.

 The delivery destination.

 Availability of the selected shipping service.

Where there is a significant delay in processing your order, we will endeavour to contact you
where reasonably practicable.



4. Product Availability and Backorders

Some products may occasionally be temporarily unavailable or placed on backorder.
If an item you have ordered is unavailable, we may contact you regarding:
 The expected availability date.
 Waiting for the item to become available.
 An alternative product, where appropriate.
 Partial fulfilment of your order, where available.
 Cancellation and refund of the affected item.
We will not knowingly accept payment for products where we know that we cannot supply them.
Where a delay is known, we will endeavour to provide clear information about availability and expected supply.



5. Shipping Methods

The shipping methods available to you will depend on your delivery address, order size, weight and other relevant factors.
Available options may include standard or express domestic delivery and appropriate international shipping services.
The available shipping options and applicable charges will be displayed at checkout where available.


 
6. Shipping Costs

Shipping charges are calculated according to the delivery destination, shipping method, parcel size, weight and other applicable factors.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
From time to time, we may offer promotional shipping rates or free-shipping offers subject to the terms of the relevant promotion.



7. Delivery Timeframes

Delivery timeframes are estimates and may vary.
Australian Orders
Delivery within Australia will depend on:
 The destination.
 The shipping service selected.
 Product availability.
 Courier or postal service conditions.
 Public holidays and peak periods.
International Orders
International delivery times may vary significantly depending on:
 Destination country.
 Shipping method.
 Customs clearance.
 Local postal or courier services.
 Import procedures.
 Public holidays.
 Weather.
 Transport disruptions.
 Other circumstances outside our reasonable control.
Any delivery timeframe displayed on our website or provided by us is an estimate unless expressly stated otherwise.



8. International Customs and Import Requirements

International orders may be subject to customs inspection, import requirements and clearance procedures in the destination country.
Customers are responsible for ensuring that products ordered from Christ Embassy Online Store Australia can legally be imported into their destination country.
Different countries have different customs rules and restrictions.
For international shipments, we may be required to provide information such as:
 Product descriptions.
 Product quantities.
 Declared value.
 Country of origin.
 Customs or tariff classification information.
 Other information required for customs clearance.
International shipments may require customs declarations and internationally recognised
product classification information.



9. Customs Duties, Import Taxes and Other Charges

Unless expressly stated otherwise at checkout, the customer or recipient is responsible for any customs duties, import taxes, GST/VAT, customs clearance fees, brokerage fees or other
charges imposed by the destination country or its authorities.
These charges are determined by the relevant country and are outside our control.
Christ Embassy Online Store Australia does not determine the customs duties or import taxes charged by another country.
Before placing an international order, customers should check the applicable import requirements and potential charges in their country.



10. Customs Delays

International orders may be delayed while undergoing customs inspection or clearance.
Such delays are outside our control and are not necessarily an indication that the parcel has been lost.
If tracking indicates that your parcel is being held by customs, the recipient may need to provide additional information or pay applicable duties, taxes or clearance charges before delivery can continue.



11. Prohibited and Restricted Items

Some products may not be permitted for international delivery to certain countries.
Restrictions may arise from:
 Australian export requirements.
 Shipping-provider requirements.
 Destination-country import laws.
 Customs regulations.
 Product-specific restrictions.
We reserve the right to refuse or cancel an international shipment where we reasonably determine that the product cannot be lawfully or safely transported to the destination.
Australia Post, for example, notes that international shipments are subject to destination-specific restrictions and that some goods are prohibited or restricted from international carriage.
If an order cannot legally be shipped to the destination, we will contact the customer regarding the available options.



12. Customer Responsibility for International Orders

When placing an international order, the customer is responsible for providing:
 The correct recipient name.
 A complete and accurate delivery address.
 A valid telephone number where required.
 A valid email address.
 Any other information reasonably required for delivery or customs clearance.
Customers are also responsible for checking whether the products they order may be legally imported into their country.
We recommend that international customers check their country's customs and import requirements before placing an order.



13. Incorrect or Incomplete Addresses

Customers are responsible for ensuring that their delivery information is correct before
completing an order.
An incorrect or incomplete address may result in:
 Delivery delays.
 Additional delivery charges.
 The parcel being returned to us.
 The parcel being held by the delivery provider.
 The parcel being unable to be delivered.
If a parcel is returned to us because an incorrect or incomplete address was provided, we will contact the customer regarding available options.
Additional shipping charges may apply if the customer requests that the order be sent again.
This does not affect any rights the customer may have under applicable consumer law.



14. Tracking

Where tracking is available for the selected delivery service, tracking information will generally be provided after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected or lodged with the delivery provider.
For international shipments, tracking may show different stages as the parcel moves between Australia, customs authorities and the destination country's delivery network.



15. Delivered but Not Received

If tracking shows that an order has been delivered but you cannot locate it, please:
1. Check the delivery address.
2. Check with household members, reception areas or building management where applicable.
3. Check whether the parcel has been left in a safe location.
4. Contact us as soon as possible.
We may contact the relevant delivery provider to investigate the delivery.



16. Lost Parcels

If your parcel appears to have been lost during delivery, please contact us with your order number.
We may investigate the matter with the relevant postal or courier service.
For international shipments, investigations may take longer because the parcel may have passed through multiple postal or customs systems.
We will work with the customer to determine the appropriate resolution in accordance with applicable law and our Returns & Refunds Policy.



17. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
 Your order number.
 Photographs of the parcel.
 Photographs of the packaging.
 Photographs of the damaged product.
 A description of the damage.
Please retain the original packaging until the matter has been resolved, as it may be required for an investigation or claim with the delivery provider.
Where a product has been damaged or otherwise fails to meet applicable consumer guarantees, we will provide the appropriate remedy in accordance with applicable law.



18. Authority to Leave

Where an authority-to-leave option is selected or authorised by the customer, the delivery
provider may leave the parcel at the nominated location.
Customers should consider whether the nominated location is secure and suitable for receiving
deliveries.



19. Failed International Delivery

An international parcel may be returned, delayed or otherwise handled by the delivery provider
if:
 The address is incorrect or incomplete.
 The recipient cannot be located.
 The recipient refuses delivery.
 Required customs information is not provided.
 Customs duties or taxes are not paid when required.
 The destination country refuses importation.
 The product is prohibited or restricted.
 The parcel cannot be cleared through customs.
 The delivery provider is unable to complete delivery.
If the parcel is returned to us, we will contact the customer regarding the available options.



20. Refusal to Pay Customs Duties or Taxes

Where customs duties, import taxes, VAT/GST or other destination-country charges are payable
by the recipient, the recipient is responsible for those charges unless we have expressly stated
otherwise at checkout.
If the recipient refuses to pay applicable charges and the parcel is returned to us, any refund or
reshipping arrangements will be considered in accordance with our Returns & Refunds Policy
and applicable law.



21. Orders Containing Multiple Products

Where an order contains several products, we may dispatch the products together or
separately depending on availability, stock location and shipping arrangements.
If an item is on backorder, we may contact the customer to discuss whether the available items
should be shipped separately.
Additional shipping charges may apply where a customer requests separate shipments, subject
to the arrangements agreed with us.



22. International Returns

Customers outside Australia should contact us before returning an international order.
International returns may require customs documentation and may involve additional postage
or customs considerations.
Return arrangements will depend on the reason for the return and the circumstances of the
order.
Where a return is required because of a problem covered by applicable consumer law, we will
deal with the return in accordance with our legal obligations.
For change-of-mind returns, the customer may be responsible for return shipping costs unless
otherwise agreed.
Please see our Returns & Refunds Policy for further information.



23. Delivery Delays Outside Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control,
including:
 Severe weather.
 Natural disasters.
 Transport disruptions.
 Postal or courier disruptions.
 Customs delays.
 Government restrictions.
 Public holidays.
 Industrial action.
 International events affecting transport.
 Incorrect information supplied by the customer.
 Import restrictions imposed by the destination country.
However, where an issue materially affects your order, we will endeavour to communicate with
you and assist in finding an appropriate solution.



24. Delivery to Remote or Rural Areas

Some remote or rural destinations may have longer delivery times or additional delivery
charges.
Where applicable, these charges or limitations will be communicated during checkout or before
dispatch.



25. Order Cancellation Due to Shipping Restrictions

We reserve the right to cancel or decline an order where:
 The destination is not serviced by our available delivery providers.
 The product cannot legally be exported or imported.
 The destination country prohibits the product.
 The available shipping cost cannot reasonably be determined.
 Customs or regulatory requirements prevent fulfilment.
 The delivery provider refuses carriage.
If payment has already been received for an order that we are unable to fulfil for these reasons,
we will contact the customer regarding the appropriate refund or alternative arrangement,
subject to applicable law.



26. Delivery and Australian Consumer Law

Christ Embassy Online Store Australia recognises that Australian consumer guarantees apply to
eligible purchases.
If a product or service is not supplied within the agreed timeframe or, where no timeframe is
agreed, within a reasonable time, consumer rights may apply depending on the circumstances.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify rights or
remedies available under the Australian Consumer Law or other applicable legislation.



27. Contact Us

If you have a question about delivery, please contact:
Christ Embassy Online Store Australia
Email: [insert customer service email]
Website: christembassyonlinestore.com.au
When contacting us about an existing order, please provide your order number.
For international orders, please also provide the destination country.
We are committed to doing our best to ensure that your order reaches you safely and
efficiently, whether you are located in Australia or overseas.